Salesforce Dictation: Voice to Text in Lightning

Does dictation work in Salesforce?

Yes, with Voice In Plus. Salesforce uses a custom editor, and Plus Advanced Mode lets Voice In type into it. Your words appear in the field you selected and stay editable until you save or send.

Where it works in Salesforce

Case comments and descriptions
Log a Call and task notes
Chatter posts and feed comments
The email composer on records
Notes and long text fields

Known limitations

Picklists, checkboxes and date fields still need the mouse or keyboard
Salesforce Classic and some managed-package editors may need Voice In Plus Advanced Mode

Voice In in Salesforce

Salesforce, renowned for its comprehensive customer relationship management (CRM) platform, empowers businesses to manage sales, service, marketing, and more. With Voice In, you can now enhance your Salesforce experience by using your voice to type in the platform.

Imagine updating client records, logging sales activities, or drafting emails in Salesforce — all hands-free and in real-time in more than 50 languages. Voice In seamlessly transcribes your speech to text, making it easier than ever to efficiently manage your CRM tasks.

How to use dictation in Salesforce

Install Voice In

Add the free Voice In extension to Chrome or Edge and activate Plus Advanced Mode.
Open Salesforce

Go to case comments and descriptions or any other place where you would normally type.
Click a text field

Click where you would normally type so the text cursor is active.
Start dictating

Click the Voice In icon or press the keyboard shortcut, then speak. Say “period” or “new line” for punctuation.
Review and send

Check names and specialized terms, make any edits, and submit the finished text.

Why use Voice In with Salesforce?

Works in place

Speech to text goes straight into Salesforce fields without copying between tools.

Private by design

Speech is transcribed in your browser. Voice In never stores your audio or text.

Multilingual

Dictate in more than 50 languages and 100 dialects, and switch with one click.

Voice commands

Add punctuation, line breaks and custom snippets with built-in commands.

Salesforce dictation FAQ

Do I need Voice In Plus to dictate in Salesforce?

Yes. Salesforce uses a custom text editor, so it needs Voice In Plus Advanced Mode. Plus also adds custom voice commands, text replacements and unlimited dictation time.

Can I dictate a call log in Salesforce right after a call?

Yes. Open the record, click Log a Call, click into the comments field and start Voice In. Your notes appear as text you can edit before saving the activity.

Does Voice In work in Salesforce Lightning and Classic?

Voice In works in standard text fields in Lightning. Classic and custom rich-text editors are covered by Voice In Plus Advanced Mode.

Is my Salesforce data sent anywhere?

No. Speech is transcribed inside Chrome or Edge and typed into the field. Voice In does not store audio, transcripts or any Salesforce data.

How do I turn on dictation in Salesforce?

Install Voice In from the Chrome Web Store, open Salesforce, click a text field, then click the Voice In icon or press the keyboard shortcut and start speaking. The text appears as you talk.

Does Voice In update CRM fields automatically?

No. It types what you say into the field you have selected. You choose the record and field, dictate, review and save as normal.

Is dictated CRM data sent to Voice In servers?

No. Speech is transcribed by the browser and inserted into the page. Voice In does not store your audio or the transcribed text.

Which browsers and computers support Voice In?

Voice In works in Google Chrome and Microsoft Edge on Windows, macOS, Linux and Chromebooks.

How to Dictate in Salesforce