Dictanote values you as a customer. If you upgraded to Dictanote Pro and are unhappy with our service, you can contact us at firstname.lastname@example.org and request a refund. For both yearly and monthly subscriptions, you will recieve a pro-rated refund based on last day of usage. If number of days of usage is less than 7 days, you will recieve a full refund.
For Dictanote Transcribe, you are eligible for a refund on your transcription request if the quality of the transcription is inaccurate. If the audio runtime is over 60 minutes, we will deduct a $2 handling fee. We advice users to try the service with smaller audio files to avoid the penalty.