Help

Fix microphone access

AudioScribe cannot record when the microphone is blocked. Find the message that AudioScribe shows. Then do the steps for your browser or your device.

Answer the browser prompt

The first time that you record, the browser asks if AudioScribe can use your microphone.

1. In AudioScribe, select Try again.
2. When the browser asks, select Allow. In Chrome, select Allow while visiting the site.

If the browser does not ask again, it remembers that the microphone is blocked. Do the steps in the next section.

Allow the microphone in your browser

Chrome and Edge on a computer

1. Open AudioScribe.
2. Select the site settings icon on the left of the address bar.
3. Turn on Microphone.
4. If the browser shows a Reload button, select it.
5. Record again.

If you do not see Microphone in the list:

1. Select Site settings in the same menu.
2. Under Permissions, set Microphone to Allow.
3. Go back to AudioScribe and refresh the page.

Safari on a Mac

1. Open AudioScribe.
2. In the menu bar, select Safari > Settings for dictanote.co.
3. Set Microphone to Allow.
4. Record again.

Firefox

1. Open AudioScribe.
2. Select the permissions icon on the left of the address bar.
3. Next to Use the microphone, select the X to remove Blocked.
4. Record again. When Firefox asks, select Allow.

Safari on an iPhone or iPad

1. Open AudioScribe.
2. Tap the page menu icon in the address bar.
3. Tap Website Settings.
4. Set Microphone to Allow.
5. Record again.

If you installed AudioScribe on your Home Screen, the address bar does not show. Do the steps for iPhone and iPad in the next section.

Chrome on Android

1. Open AudioScribe.
2. Tap the icon on the left of the address bar.
3. Tap Permissions.
4. Turn on Microphone.
5. Record again.

The AudioScribe browser extension

The extension has its own microphone setting.

1. In the side panel, select Enable in the “Enable your microphone” banner.
2. On the setup page, select Enable microphone.
3. When Chrome asks, select Allow.

If the setup page shows “Chrome is blocking microphone access”, select the microphone icon in the address bar. Select Allow. Then select Enable microphone again. Refer to Browser extension.

Allow the microphone on your device

The browser can be allowed in AudioScribe and blocked by your computer or phone. Then no website can record.

macOS

1. Open System Settings.
2. Select Privacy & Security > Microphone.
3. Turn on your browser.
4. Quit the browser and open it again.
5. Record again.

Windows

1. Open Settings.
2. Select Privacy & security > Microphone.
3. Turn on Microphone access.
4. Turn on Let desktop apps access your microphone.
5. Record again.

iPhone and iPad

1. Open the Settings app.
2. Tap Apps > Safari > Microphone.
3. Select Ask or Allow.
4. Open AudioScribe and record again. When Safari asks, tap Allow.

Android

1. Open Settings.
2. Tap Apps > Chrome > Permissions > Microphone.
3. Select Allow only while using the app.
4. Open AudioScribe and record again.

Connect a microphone

• Connect a microphone or a headset to your device.
• A wireless headset can be connected but not active. Disconnect the headset and connect it again.
• On a desktop computer without a built-in microphone, make sure that the cable is in the microphone input.

Release the microphone

• Close other apps that use the microphone, for example a video call.
• Close other browser tabs that record audio.
• Disconnect your headset and connect it again.
• If the problem continues, quit the browser and open it again.

If the problem continues

1. Test the microphone in a different app. If it does not work there, the problem is not in AudioScribe.
2. Make sure that your browser is up to date.
3. Send an email to support@dictanote.co. Include your device, your browser and the message that AudioScribe shows.

You can make a note without the microphone. Upload an audio file or write a text note.