Can agents use Voice In on a shared team account?
Each agent installs Voice In in their own browser. Voice In Plus offers team billing for organisations that want to roll it out to a support team.
Dictate Ticket Replies in Zendesk, Freshdesk, Intercom and More
Answer tickets and chats faster by dictating replies. Voice In works in browser-based help desk and live chat tools so support agents can speak long answers and edit them before sending.
Install Voice In – it’s freeCustomer Support & Help Desk apps tested with Voice In (19)
Zendesk
Dictation · video
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Freshdesk
Dictation
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LiveChat
Dictation
Intercom
Dictation · video
🔒
Omnidesk.ru
Dictation
Genesys
Dictation
Front
Dictation
🔒
Help Scout
Dictation
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Helpshift
Dictation
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ApexChat
Dictation
NICE inContact
Dictation
Freshchat
Dictation
🔒
Keepcon
Dictation
Conversocial
Dictation
Usedesk
Dictation
🔒
Qiscus
Dictation
Humanatic
Dictation
🔒
Crisp Chat
Dictation
🔒
Chative
Dictation
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🔒 Requires Voice In Plus Advanced Mode. Missing an app? Email support@dictanote.co and we will test it.
Where Voice In works in customer support & help desk tools
- Ticket replies and internal notes
- Live chat message boxes
- Macro, template and knowledge base editors
Frequently asked questions
Does Voice In work with canned responses and macros?
Yes. Insert the macro, then dictate any additional text before or after it.
Which browsers and computers support Voice In?
Voice In works in Google Chrome and Microsoft Edge on Windows, macOS, Linux and Chromebooks.