Do I need Voice In Plus to dictate in Zendesk?
Yes. Zendesk uses a custom text editor, so it needs Voice In Plus Advanced Mode. Plus also adds custom voice commands, text replacements and unlimited dictation time.
Zendesk + Voice In
· Customer Support & Help Desk
How to Dictate Ticket Replies in Zendesk
Answer tickets faster by dictating replies and internal notes in Zendesk Support. Voice In converts your speech into editable text in the ticket composer in Chrome and Edge.
Needs Voice In Plus. Zendesk uses a custom text editor, so dictation here requires Voice In Plus Advanced Mode. The free version covers standard text fields on most other sites.
Chrome & Edge
Real-time speech to text
50+ languages
Video demo
Last updated September 22, 2026
Watch Voice In dictate in Zendesk (0:52)
Does dictation work in Zendesk?
Yes, with Voice In Plus. Zendesk uses a custom editor, and Plus Advanced Mode lets Voice In type into it. Your words appear in the field you selected and stay editable until you save or send.
Where it works in Zendesk
- Ticket replies and internal notes
- Ticket subjects
- Macros and help center articles
- Chat and Messaging conversations
Known limitations
- The ticket composer uses a rich text editor, so it requires Voice In Plus Advanced Mode
What you can do with Voice In
Draft longer text with less keyboard use, switch between more than 50 languages, and add punctuation and line breaks with voice commands. Voice In transcribes speech inside your browser, so nothing you dictate in Zendesk is sent to or stored on Voice In servers.
The free version works in standard text fields. Voice In Plus adds Advanced Mode for custom editors, custom voice commands and text replacements, and unlimited dictation.
How to use dictation in Zendesk
-
Install Voice In
Add the free Voice In extension to Chrome or Edge and activate Plus Advanced Mode.
-
Open Zendesk
Go to ticket replies and internal notes or any other place where you would normally type.
-
Click a text field
Click where you would normally type so the text cursor is active.
-
Start dictating
Click the Voice In icon or press the keyboard shortcut, then speak. Say “period” or “new line” for punctuation.
-
Review and send
Check names and specialized terms, make any edits, and submit the finished text.
Why use Voice In with Zendesk?
Works in place
Speech to text goes straight into Zendesk fields without copying between tools.
Private by design
Speech is transcribed in your browser. Voice In never stores your audio or text.
Multilingual
Dictate in more than 50 languages and 100 dialects, and switch with one click.
Voice commands
Add punctuation, line breaks and custom snippets with built-in commands.
Zendesk dictation FAQ
Can support agents dictate ticket replies in Zendesk?
Yes. Open the ticket, click the reply area, start Voice In Plus and speak. Review the text, then submit the ticket as usual.
Can we roll Voice In out to the whole support team?
Yes. Voice In Plus offers organisation billing, and the extension can be deployed through Chrome or Edge enterprise policies.
How do I turn on dictation in Zendesk?
Install Voice In from the Chrome Web Store, open Zendesk, click a text field, then click the Voice In icon or press the keyboard shortcut and start speaking. The text appears as you talk.
Can agents use Voice In on a shared team account?
Each agent installs Voice In in their own browser. Voice In Plus offers team billing for organisations that want to roll it out to a support team.
Does Voice In work with canned responses and macros?
Yes. Insert the macro, then dictate any additional text before or after it.
Which browsers and computers support Voice In?
Voice In works in Google Chrome and Microsoft Edge on Windows, macOS, Linux and Chromebooks.