How do I turn on dictation in Genesys?
Install Voice In from the Chrome Web Store, open Genesys, click a text field, then click the Voice In icon or press the keyboard shortcut and start speaking. The text appears as you talk.
Genesys + Voice In
· Customer Support & Help Desk
How to Dictate in Genesys
Use your voice to write in Genesys instead of typing everything by hand. Voice In converts your speech into editable text directly in the browser, and the text stays editable until you send it.
Chrome & Edge
Real-time speech to text
50+ languages
Last updated September 22, 2026
Does dictation work in Genesys?
Yes. Voice In lets you type in Genesys using real-time speech to text in Chrome and Edge. Your words appear directly in the active text field and stay editable until you submit or send them.
Where it works in customer support & help desk tools
- Ticket replies and internal notes
- Live chat message boxes
- Macro, template and knowledge base editors
Voice In works in standard text fields on Genesys. If you find a field that does not accept dictation, email support@dictanote.co and we will test it.
What you can do with Voice In
Draft longer text with less keyboard use, switch between more than 50 languages, and add punctuation and line breaks with voice commands. Voice In transcribes speech inside your browser, so nothing you dictate in Genesys is sent to or stored on Voice In servers.
The free version works in standard text fields. Voice In Plus adds Advanced Mode for custom editors, custom voice commands and text replacements, and unlimited dictation.
How to use dictation in Genesys
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Install Voice In
Add the free Voice In extension to Chrome or Edge.
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Open Genesys
Navigate to the page or conversation where you want to type in Genesys.
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Click a text field
Click where you would normally type so the text cursor is active.
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Start dictating
Click the Voice In icon or press the keyboard shortcut, then speak. Say “period” or “new line” for punctuation.
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Review and send
Check names and specialized terms, make any edits, and submit the finished text.
Why use Voice In with Genesys?
Works in place
Speech to text goes straight into Genesys fields without copying between tools.
Private by design
Speech is transcribed in your browser. Voice In never stores your audio or text.
Multilingual
Dictate in more than 50 languages and 100 dialects, and switch with one click.
Voice commands
Add punctuation, line breaks and custom snippets with built-in commands.
Genesys dictation FAQ
Can agents use Voice In on a shared team account?
Each agent installs Voice In in their own browser. Voice In Plus offers team billing for organisations that want to roll it out to a support team.
Does Voice In work with canned responses and macros?
Yes. Insert the macro, then dictate any additional text before or after it.
Which browsers and computers support Voice In?
Voice In works in Google Chrome and Microsoft Edge on Windows, macOS, Linux and Chromebooks.