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Finding cursor error

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thomas.campi
Thomas Campi
  • 27 Apr

I use this excellent tool for medical transcription. Is not working with Doctor Chrono. It keeps stating that it's looking for a cursor, red error message in my program Dr Chrono. Please fix this immediately as it just popped up.

Please expand your medical dictionary also.

B
  • 1 May

Hi Thomas,

Thanks for reporting the issue. Will take a look and get back to you.
If you can share access credentials to this or share a screencast showing the issue (you can send this to support@dictanote.co) , that would help. Did this happen after the recent update?

B
  • 2 May

Hi Thomas,
We just launched a new version. Could you restart your chrome browser, so it picks up then new version
https://capture.dropbox.com/2… - I tested in Dr Chrono and it works fine.

T
thomas.campi
Thomas Campi

Wow! Thank you. ..but I rebooted everything and still nope. It will work for one sentence in Dr Chrono, but then I pause and I start to talk again and then it gives me the red active cursor message. I then have to apply the cursor and press the mouse back to the sentence where I wanted to transcribe. This problem is not occurring here as I'm talking in this forum. Yes this problem started in the past week (last Monday or Tuesday perhaps... Maybe a few days before). It's happening when I I'm doing a note. open the note, start in the yellow section. thanks!!screenshot_4454.jpg

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thomas.campi
Thomas Campi
  • 4 May

Cursor error is worse today. Plugin not even working at times and keeps dropping in dr. chrono. this happened 2+ weeks ago only. I rebooted the browser. No luck

T
thomas.campi
Thomas Campi
  • 4 May

problem might be isolated to yellow box. Im trying now speaking in white box and doing ok so far.

B
  • 5 May

Hi Thomas,
I just tried it and it works fine for me. Could you restart your Chrome browser so you pick up the latest version and try again?
Here is a screencast of me trying https://capture.dropbox.com/z…

If it still doesn't work lets do a quick video call to fix the issue? You can pick a time at https://calendly.com/dictanote

T
thomas.campi
Thomas Campi
  • 6 May

Thank you working again! What's driving me crazy now is the ". I even put in my own text so that when I say the word " it puts a ". It seems to only want to put the first one like:
" it only seems to want to put the first one.

Please enhance this feature immediately or please provide suggestion so that it will be done. I'm even happy to say beginning " and end." I'm not sure what will enhance this feature. Thank you

B
  • 8 May

Sorry, I didn't understand your issue here. We are happy to fix the issue if we are able to reproduce it.
Can you give me an example sentence - what is gets typed as today and you would like it to be typed as?